SERVICE SATISFACTION

Here at Gravity Salon customer service is our top priority. However, in the event that you are not satisfied with your service, we ask you to please contact Gravity Salon within 7 days of that service. We do not give full refunds; however, we stay committed to getting your service adjusted in the best possible manor. We recommend that the original stylist that performed your service be given the opportunity to make any necessary adjustments to get your desired result. We at Gravity Salon value our clients and it is our goal to exceed your expectations.

PRODUCT/HAIR TOOL RETURN POLICY

Gravity accepts product returns within a time period of 45 days. We ask that returned products are only gently used. Credit issued will be equal to the value of purchase.

Hair tools such as blow dryers and flat irons must be returned, by you the client, directly through the manufacturer.

GIFT CARD

Gift cards are redeemable for services or product purchases. Gift cards are not redeemable for cash.

ANIMAL POLICY

In compliance with the State Board of Pennsylvania, Gravity cannot allow animals of any kind unless they are certified for service.  If there is a medical need for you to bring your service animal into the salon please provide the appropriate paperwork.