We ask that our clients give 24 hours notice when canceling an appointment. If you cancel or change your appointment with less than 24 hours notice, three times within a six month period, you will be charged 50% of your scheduled services on that third appointment. This policy is in place out of respect for our stylists and clients. Cancellations with less than 24 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot.
Clients that do not show for their appointment with proper notice will be given a warning the first time they No-show. If a client has a second No-show in a six month period they will be charged 50% of the scheduled services on that second appointment.
We understand that busy schedules and life itself can sometimes prevent us from being on time. If for any reason you are expecting to be late by 10 minutes or more to your scheduled appointment, please call us! (215) 542-2350. We work very hard to schedule the right amount of time for each service. Accommodating late guests is often difficult without disrupting every other guest scheduled that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Tardiness greater than 15 minutes may require rescheduling your appointment for another day or with another stylist. However, we will do our best to accommodate you.
Here at Gravity Salon customer service is our top priority. However, in the event that you are not satisfied with your service, we ask you to please contact Gravity Salon within 7 days of that service. We do not give full refunds; however, we stay committed to getting your service adjusted in the best possible manor. We recommend that the original stylist that performed your service be given the opportunity to make any necessary adjustments to get your desired result. We at Gravity Salon value our clients and it is our goal to exceed your expectations.
PRODUCT/HAIR TOOL RETURN POLICY
Gravity accepts product returns within a time period of 45 days. We ask that returned products are only gently used. Credit issued will be equal to the value of purchase.
Hair tools such as blow dryers and flat irons must be returned, by you the client, directly through the manufacturer.
Gift cards are redeemable for services or product purchases. Gift cards are not redeemable for cash.
In compliance with the State Board of Pennsylvania, Gravity cannot allow animals of any kind unless they are certified for service. If there is a medical need for you to bring your service animal into the salon please provide the appropriate paperwork.