NO-SHOW APPOINTMENTS

As of April 11, 2022 Gravity Hair Salons will require a credit card to reserve your appointment. In the event you Do Not Show up for your appointment, the credit card on file will be charged 75% of the scheduled services. Please understand that when you Do Not Show for your appointment, we miss the opportunity to fill that time slot.

APPOINTMENT CANCELLATION

As of April 11, 2022 Gravity Hair Salons will require a credit card to reserve your appointment. In the event that you cancel your appointment without 24 hours notice, the credit card on file will be charged 50% of the scheduled services. This policy is in effect out of respect for our stylists and clients. By giving last minute notice, we miss the opportunity to fill that time slot.

***Clients that have more than 2 No Shows or late cancellations will be required to pre-pay 100% of their services to schedule an appointment.

DEPOSITS FOR BRAZILIAN BLOWOUTS, KERATIN AND LASH SERVICES

A deposit of 50% of the scheduled service is due at the time of scheduling a Brazilian Blowout, Keratin Treatment or Lash Service. This deposit will be forfeited in the event that 24 business hours notice is not given upon cancellation of appointment. In the event you Do Not Show up for your appointment, the credit card on file will be charged an additional 25% of the scheduled services.

LATE GUESTS

We understand that busy schedules and life itself can sometimes prevent us from being on time. If for any reason you are expecting to be late by 10 minutes or more to your scheduled appointment, please call us! (215) 542-2350. We work very hard to schedule the right amount of time for each service. Accommodating late guests is often difficult without disrupting every other guest scheduled that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Tardiness greater than 15 minutes may require rescheduling your appointment for another day or with another stylist. However, we will do our best to accommodate you.

Here at Gravity Salon customer service is our top priority. However, in the event that you are not satisfied with your service, we ask you to please contact Gravity Salon within 7 days of that service. We do not give full refunds; however, we stay committed to getting your service adjusted in the best possible manor. We recommend that the original stylist that performed your service be given the opportunity to make any necessary adjustments to get your desired result. We at Gravity Salon value our clients and it is our goal to exceed your expectations.

PRODUCT/HAIR TOOL RETURN POLICY

Gravity accepts product returns within a time period of 45 days. We ask that returned products are only gently used. Credit issued will be equal to the value of purchase.

Hair tools such as blow dryers and flat irons must be returned, by you the client, directly through the manufacturer.

GIFT CARD

Gift cards are redeemable for services or product purchases. Gift cards are not redeemable for cash.

ANIMAL POLICY

In compliance with the State Board of Pennsylvania, Gravity cannot allow animals of any kind unless they are certified for service.  If there is a medical need for you to bring your service animal into the salon please provide the appropriate paperwork.